All Explore library buildings, Reading Cafes, and the City Archives were closed to the public from 12 noon on Saturday 21 March following advice from the government. We don’t know yet when we will be opening again.

We know that our libraries are an important source of reliable information during this challenging period. We have made it easy to find the information you need.

We are looking at other ways we can support you as you Stay Safe at Home so look out for regular updates.

Questions you may have:

My library card is due for renewal soon will you be extending these so that people can still access on line books?

Just email us contact@exploreyork.org.uk and we will be able to update your account.

I’ve forgotten my log-in/PIN/lost my library card. How do I get access to the eLibrary?

Just email us contact@exploreyork.org.uk and we will check a few details with you then let you have the information you need.

What do I do if my books are due back and I can’t get to a library or renew them on-line?

Don’t worry we have changed the return date for all loans to 30 June. We will continue to review the situation and change dates accordingly if we need to – so you can relax!

I have reserved books, what do I do when they are ready for collection?

At the moment all libraries are closed and staff are working from home so we can’t provide you with physical copies of books. When this changes, staff from your local library will contact you to let you know that you have a book waiting for collection, will ask you if you still want the item, and then talk through options for getting it to you.

I am self-isolating – can you deliver books to me at home?

We are hoping to extend the Home Library Service delivering books and audio books to people who are self-isolating or cannot leave their home during the coming weeks and months. We are reviewing when it may be possible to deliver this service. We will update in due course with further information.

17 thoughts on “Coronavirus: information and support for our communities

  1. What a relief my current books have been renewed toll end of June.I am in vulnerable group and didnt want to go on bus at present time.Thank you so much and everyone, keep well x

  2. Very impressed!
    Impressed with this comprehensive advice and info on what services you can still provide at present. I’m going to reacquaint myself with the eBook system. I hope you all stay well and, if not, wish you a speedy recovery.

  3. Just like to say a big thank you to all the York Explore staff for keeping services running so long. Many of us rely on libraries to get online at all. If there are any alternatives could these be publicised somehow?

    1. Thank you for your kind remarks Martin. We are very aware of how many people are dependent on libraries to get online. We are noting all questions and issues raised by our users and will be publishing solutions as we have them.

    1. Hi Helen. Most libraries have a letterbox or dedicated book returns post box and you can return items there where staff will be able to discharge them in due course, though you may still see them on your card until staff are able to be physically present in our buildings again. In case you are worried about books being due back and having to pay fines, we have renewed all items currently on loan until June 30, and obviously we will extend this date if necessary in the light of changing information.

  4. Thank you for keeping us informed. I run a book club in Wheldrake and Dean does a great job delivering sets of books for us to read and discuss. I picked up the latest set on Friday – just in time! Thanks Dean. Our book club will not be meeting until it is safe to do so but I shall deliver the books to the individual members with a note of explanation. Lets hope that libraries don’t have to stay closed much beyond the end of June.

    1. Hi Selina Thanks for your kind remarks. At the moment we don’t know when normal service will resume, but we will be following government advice and will re-open as soon as it is safe to do so. Loans have been extended until 30 June, but we hope that things will have improved before then.

  5. I’ve got three books on reservation one to be collected by the 21/03/20 and 2 to be collected by the 25/03/20 how do i get to receive them please can you let me know how I can get them thanks

    1. Hi Michael. Reservations waiting to be collected will be available when normal service resumes. At the moment we don’t know when this will be, but we will be following government advice and will re-open as soon as it is safe to do so.

  6. Hello, Are there any plans to make the Ancestry library edition, Find my Past and the British library newspapers, which are currently only available on library computers, available for home use, during the closure of the libraries.
    Thank you

    1. Hi Louise Good news! Ancestry is now available from home, you can access it through the usual link on our website. We are still waiting to find out about Find My Past. Look out for further announcements over the next few days.

  7. My library card is due for renewal soon will you be extending these so that people can still access on line books?

  8. I have a book to pick up how is this now going to work seeing that you are closed to June?? Book should be picked up by last Tuesday.

    1. Hi Alison Reservations waiting to be collected will be available when normal service resumes. At the moment we don’t know when this will be, but we will be following government advice and will re-open as soon as it is safe to do so. Loans have been extended until 30 June, but we hope that things will have improved before then.

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