All Explore library buildings, Reading Cafes, and the City Archives were closed to the public from 12 noon on Saturday 21 March following advice from the government. We don’t know yet when we will be opening again.
We know that our libraries are an important source of reliable information during this challenging period. We have made it easy to find the information you need.
- Stay at Home: Reading links to bookish things for readers and book groups
- Get information and support during the Coronavirus crisis
- Join the library online
- Borrow ebooks and eaudiobooks for free
- Visit our new York Images site and explore the history of the city through photographs, illustrations, maps and archival documents
- Start your family tree and find reliable information about everything on our Online Reference pages
- Do you have other questions? You can email us and we’ll get back to you
We are looking at other ways we can support you as you Stay Safe at Home so look out for regular updates.
Questions you may have:
My library card is due for renewal soon will you be extending these so that people can still access on line books?
Just email us firstname.lastname@example.org and we will be able to update your account.
I’ve forgotten my log-in/PIN/lost my library card. How do I get access to the eLibrary?
Just email us email@example.com and we will check a few details with you then let you have the information you need.
What do I do if my books are due back and I can’t get to a library or renew them on-line?
Don’t worry we have changed the return date for all loans to 30 June. We will continue to review the situation and change dates accordingly if we need to – so you can relax!
I have reserved books, what do I do when they are ready for collection?
At the moment all libraries are closed and staff are working from home so we can’t provide you with physical copies of books. When this changes, staff from your local library will contact you to let you know that you have a book waiting for collection, will ask you if you still want the item, and then talk through options for getting it to you.
I am self-isolating – can you deliver books to me at home?
We are hoping to extend the Home Library Service delivering books and audio books to people who are self-isolating or cannot leave their home during the coming weeks and months. We are reviewing when it may be possible to deliver this service. We will update in due course with further information.