From week beginning 7 September all our libraries are open for drop-in browsing, borrowing and computer use. We’ve missed you and can’t wait to welcome you back.
We’ve made this short film to give you an idea of what to expect when you visit us.
Opening times will vary, with shorter than normal hours at some places and all libraries closing by 5pm. Our Explore centres at Acomb, Clifton, Tang Hall and York will still be closed on Mondays during September. Click here for all our opening times.
Most libraries will have computer access, but Covid-19 restrictions mean that we can’t provide this at New Earswick or Dunnington.
Events and Activities
Our events programme is all online at the moment and we have an exciting programme planned for the autumn. Sign up for regular updates and booking information.
All our venues have safety measures in place to protect customers and staff.
We’d love to know how you missed us.
Please answer three quick questions and help us find out what matters to you.
Frequently Asked Questions
Will I need to wear a face covering to use the library/reading cafe?
Following government advice, we are asking all our customers to wear a facemask while visiting libraries. You’ll need a face covering when collecting books or while using public PCs. Please come prepared with your face covering as you will not be able to use library services without one. Face coverings are not required in our reading cafes.
All our libraries and reading cafes are now open for you to drop in and browse and borrow the books.
Is there a charge for reserving books?
We will reintroduce the reservation charge from 28 September once all libraries have re-opened for browsing.
How do I return books?
You can now return books as normal.
Computers and printing are available for pre-booked slots up to 7 days in advance. You can book online or contact your nearest library by phone or email for an appointment. Please be aware that computer access is not available at New Earswick or Dunnington due to social distancing requirements.
My York Card has expired – how do I get a new one?
York Card partner attractions have been asked to accept cards up to 3 months beyond the expiry date printed on the back. To buy a new York Card please visit your nearest library.
Is the Archives and Local History Service open?
From September 8 the Local and Family History rooms at York Explore will be open, but you will need to book to reserve study space. The Archives reading room re-opens in October for pre-booked appointments.
Can I hire a meeting room?
You can book meeting rooms again from September.
When can I browse the books again?
From week beginning 7 September we will re-open all libraries for browsing with social distancing in place.
Is your Home Library Service still running?
Our Home Library Service will be slightly different from July 2020 to the end of the year as we are not able to enter people’s homes, but we are able to reserve and select books for you and arrange to have them delivered to your doorstep at a pre-arranged time. Find out more information about the Home Library Service.
Can I donate my unwanted books to the library?
At present we are unable to accept any donations of books that are not new as we don’t have the space or staff capacity to quarantine them and add them to stock. Watch this space though – if you have had a good sort out of your books during lockdown we would love the ones in perfect condition, we just need you to hold onto them for a bit longer. Here is a link to information about donating books.
Can we borrow books for our reading group again?
In brief yes you can, but please see our reading groups page for full information.
How do I get replacement batteries for my hearing aid?
Government guidelines require us to implement a number of new health and safety practices in our libraries and cafes. Here are some of the changes we have made to keep you and our staff safe now and when we re-open fully.
- All returned books are left in a decontamination zone for 72 hours. When you search for a book on a library catalogue, this will show in the location field as ‘in quarantine’ for those books that have just been returned. You can still request a book at this point but it will only be supplied to you after the quarantine period has ended. We’ve installed hand sanitizer stations at the entrances and exits of all our buildings.
- We have social distancing measures in place and signs up to remind people to keep apart. We’ve re-spaced public computers to enable social distancing.
- We’ve set up cleaning zones for you to clean screens and equipment before use.
- We’ll have systems inside and outside our buildings to ensure safe queuing and social distancing.
- We’ll encourage cashless payments wherever possible.
- We’ve introduced more frequent cleaning in cafés and toilets.
- All buildings and spaces will have a maximum number allowed in at one time.
- We’ve introduced sneeze screens on our reception desks
You opened too early it’s still not safe / Why didn’t you just reopen everything as normal on 6 July?
We make our decisions based on government guidance and on the experience of international library services who are further along the post lock-down road than the UK. We have also shared learning and plans with other UK librarians, and sectors such as retail and education.
We know that many people are dependent on libraries for many reasons, such as computer access and learning needs, and we have a duty to support public access to these services.
All our recovery plans are subject to ongoing revision and review.