Policies

This page will contain links to all Explore’s policies in due course.

Fees and Charges – Libraries

Fees and Charges – Archives & Local History

Data Protection

Stock Policy

Archives and Local History Access Policy

Archives and Local History Collections Management Policy

Security aspects of the self-service public printing system

 

Fees and Charges – Libraries

Books, audiobooks and language courses – adults (over 18)

  • Loan period: 3 weeks
  • Hire charge: free
  • Daily charge for overdue items: 20p
  • There are replacement item costs for lost or damaged books charged at the actual book cover price.

Books, audiobooks and language courses – children (up to 11)

  • Loan period: 3 weeks.
  • Hire charge: free.
  • Daily charge for overdue items: free.
  • There are replacement item costs for lost or damaged books charged at the actual book cover price.

Books, audiobooks and language courses – young adults (12 to 17)

  • Loan period: 3 weeks.
  • Hire charge: free.
  • Daily charge for overdue items: 10p
  • There are replacement item costs for lost or damaged books charged at the actual book cover price.

Toy Library

  • Loan period : 3 weeks
  • Hire charge : Free
  • Charge for overdue items : Free

Computer use

  • Library members: First two hours free. Additional sessions charged at non-member rate
  • Non-members: £1 per session, which is up to an hour

Printing

  • Printing from computers in black and white: 10p
  • Printing from computers in colour: 50p
  • A3 printing (available at York Explore only) : 20p
  • Microfilm/microfiche printing: A4 10p (available at York Explore only)

We have a special offer on homework printing and printing from www.gov.uk. In both cases the first ten pages are free.

Photocopying

  • Black and White copies: A4 10p; and A3 20p per sheet (available at our Explore Centres at Acomb, Tang Hall and York)
  • Colour copies: A4 50p; and A3 £1 per sheet. (available at York Explore and Acomb Explore)
  • For delicate Archival material, York Explore staff will produce photocopies for you.  The charges for this service are listed on their visiting us page

Planning Maps

Adding an extension or transforming the loft?  Tang Hall, Acomb and York Library can provide location plans in line with the requirements of the planning department. See the maps and planning page for prices.

Scanning

Self service scanning is available without charge at York Explore.

At Clifton, Tang Hall and Acomb, library staff can scan your documents and email them to you for £1 per sheet.

Requests

If you want to borrow an item which is on loan to someone else you can request to be put on a waiting list, and we will let you know when it is available. This service is free of charge.  You can collect the item at any library.

If you want to request something which is not owned by Explore we can get it from another library service. The charge for this is £12 per item.

Room Hire

See the room hire page for a description of our meeting rooms with prices.

Fees and Charges – Archives and Local History

Self-service copying (on-site)

Digital images taken from book scanners, camera or microfilm readers: £1 each

Licences for taking multiple images from scanners, digital camera or microfilm readers: £10 per day, £25 per week or £50 per year. Organisations conducting research, such as local history groups, can also apply for an institutional reprographics licence at £100 per year, giving them two annual passes which are transferable between group members.

These charges relate to images taken for personal study only. Additional charges apply for images for publications – please see below.

Printing from microfilm readers:  A4: 60p each
Printing from PCs: A4: 10p each

Staffed copying services (for customers off-site)

Images taken from book scanners, camera or microfilm readers (including Imagine York images): £7 each plus £5 handling fee per order

Licensing fees for images

Commercial use: £35 per image

York partners, not-for-profits and educational textbooks: £13 per image

Certified copies of documents (e.g. vehicle registration enquiries)

All copies: £10 per item

An additional 10% of the total cost applies for international orders.

 

Archives and Local History Access Policy

Our Archives and Local History Access Policy outlines the ways in which we provide access to our archive collections and local history materials.

Archives and Local History Collections Management Policy

Our Archives and Local History Collections Management Policy determines the types of materials we will accept for our archives and local history collections.

Security of the self-service printing solution

When I print a document from my own device by emailing it to the printer, where does my print job go and how secure is it?

Your print job goes to the “PrinterOn Cloud” data centre in Canada for processing.  Print jobs are encrypted, and can only be decrypted for printing by the Print Delivery Station which corresponds to the specific one in the email address you used (e.g. acombmono@printspots.com): they cannot be exported or duplicated for printing or viewing elsewhere.  Print jobs are automatically deleted one hour after printing, or after three days if they are not printed.  To collect printing, you need the random six digit Privacy Release Code, which has only been given to you and is not accessible by library or IT staff.  Please note that whilst we have taken care to buy an appropriately secure print system, Explore libraries cannot be responsible for the security of whichever email system you use to send your print job and receive your unique code.

More specifically, the encryption part of the process works as follows.  A unique 128-bit AES encryption key is generated for every printed job processed. The PrinterOn cloud server releases the job to the printer using SSL, and every PrinterOn print server (‘Print Delivery Station’) generates a unique RSA 2048-bit public and private key pair. The print data AES key is encrypted using the RSA key-pair and is delivered alongside the print data to the print server in the library. This scheme effectively creates two levels of encryption for every print job.

When I print something from the library computers, where does my print job go & how secure is it?

Print jobs sent from the library computers do not leave our own trusted public network, but otherwise are encrypted and decrypted using the same method as that specified above. The Privacy Release Code required to collect each print job is generated in the PrinterOn cloud, then delivered to the user’s computer screen and to the print server over SSL connections.