Universal Credit – Assisted Digital Support

Universal Credit is replacing some of the existing benefits system in York from Wednesday 12 July. In order to claim Universal Credit, an online application must be completed.

In partnership with the DWP and City of York Council, we are offering assisted digital support to new Universal Credit claimants. The support is provided via referral only from City of York Council.

If you know someone who is unable to use or access the internet to make the claim, you can contact City of York Council on 01904 551556 to ask for help. A member of City of York Council staff will talk through the problems that you are having to find the best solution for you, which may include a support session at one of our Explore centres.


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