If you can’t visit us in person we can still help you. We’re not able to undertake extensive research on your behalf, but we are happy to look up specific details for you.
It’s best to email us, but you can also send a letter, give us a call or send a quick question via Twitter. This is a free service, and we aim to respond to all enquiries within 15 working days.
If you enquire via email you will receive an acknowledgement with an enquiry number, which you should quote in any future messages. If we are unable to complete your enquiry within 15 days, we will contact you to update you on its progress.
We now offer a paid research service for people who cannot visit us in person. This is charged at £15 per half hour (maximum time half an hour). Please email us for further information on this service, and for a copy of our Paid Research enquiry form.
For more extensive enquiries we can send you a list of local independent researchers who can look at our records on your behalf for a fee. They are not affiliated with our service and the list is for information only. You should approach them directly to negotiate terms and fees.
We can provide you with digital copies of items in our collections, including our microfilm collections, either by email or on a USB drive. You can use them for private study, research or commercial publications, but please be precise in your request (including, for example, the newspaper title and date of publication required).
There is a fee for this service. See our fees and charges page for details.